Frequently Asked Questions
Our workshop is located at 13 Beach Road, South Shields, Tyne & Wear, NE33 2QA
We only accept drop offs and collections by appointment for two reasons; -
1. We may not always be available and thus want to avoid disappointment.
2. We need to avert the possibility of several people turning up at the same time.
We generally give you the appointment time as the beginning of a 30 minute window. We expect you to arrive as close as possible to the arranged time.
Occasionally we have had instances where people are ‘delayed’ then turn up hours later. We can not always guarantee availability in this instance.
The preferred method is to call direct on 07931 359 364 and make an alternative arrangement, or cancel if necessary.
Ideally we prefer 24 hours notice of changes to appointments.
If you can say precisely what the issue is and just need us to implement the repair, then a fairly accurate quote can be given.
Or, if you can give enough information on the issue, we may be able to give a rough estimate.
Otherwise, we need to diagnose the issue on our bench and give you a quote thereafter, with no obligation.
This depends on how busy we are at the time you bring the equipment to us. We will be able to give you a fairly close estimate when you drop the item off.
If we need to order parts, then the lead time of the delivery can obviously affect that estimate.